Erfahrungsmanagement mit fallbasierten Assistenzsystemen: Prozesse, Konzepte und Anwendungsbeispiele in einem ganzheitlichen Rahmenwerk

Experience Management (EM) is a special form of Knowledge Management that deals with task-based knowledge. This thesis provides a framework for assistant systems that support human beings in EM tasks. It deals not only with technical issues (how to collect, structure, store, retrieve, and reuse experiential knowledge), but als with organizational issues (how to evaluate and maintain it) and psychosocial questions (how to integrate an EM system, how to avoid barriers, how to evaluate the success of the whole system). Case-based sample applications from both, industrial and experimental scenarios, show to what extend the particular EM processes can be supported or which sub-processes can even be automated. By means of experiments with these implemented samples, we evaluate the topics that are discussed at the beginning of each application chapter.